Terms of Service

Please read these Terms of Service ("Terms," "Agreement") carefully before accessing or using the website located at pizza-dions.world (the "Site") or any services offered by Dions ("Company," "we," "us," or "our"). By accessing the Site, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of the Site and our services immediately.

1. Acceptance of Terms

By using the Site or placing an order with Dions, you represent and warrant that: (a) you are at least eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is greater; (b) you have the legal capacity to enter into a binding agreement; (c) you are not barred from receiving services under the laws of the United States or any other applicable jurisdiction; and (d) all information you provide to us is accurate, current, and complete.

If you are accessing or using the Site on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" in these Terms shall include both you individually and that entity.

These Terms constitute a legally binding contract between you and Dions. Your continued use of the Site after any modifications to these Terms are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to remain informed of any updates.

2. Description of Services

Dions is a food service business operating in the United States. Through the Site at pizza-dions.world, we offer the following services:

• Online Ordering: Customers may browse our menu and place orders for food and beverage items for pickup or delivery, subject to availability and geographic service area.
• Menu Information: The Site provides descriptions, pricing, allergen information, and nutritional details for our food offerings. We make reasonable efforts to keep this information accurate, but it is subject to change without prior notice.
• Promotions and Special Offers: From time to time, we may offer discounts, coupons, loyalty rewards, or promotional pricing through the Site or via email marketing communications.
• Customer Support: We provide customer service through the contact information listed in these Terms to address inquiries, complaints, and order-related concerns.
• Account Registration: Users may optionally create an account to save preferences, track orders, and receive personalized offers. Account registration is subject to additional terms presented at the time of registration.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and without liability to you or any third party. Not all menu items or services may be available in all locations or at all times. Availability is subject to our operational hours, ingredient supply, and delivery zone limitations.

Any third-party delivery platforms or services that may feature or facilitate orders from Dions are governed by their own separate terms and conditions. We are not responsible for the policies or practices of third-party platforms.

3. User Accounts and Registration

To access certain features of the Site, such as order history or saved payment methods, you may be required to register for an account. When registering, you agree to:

• Provide accurate, truthful, and complete registration information;
• Maintain and promptly update your account information to keep it accurate and current;
• Keep your password confidential and not share it with any third party;
• Notify us immediately at [email protected] if you suspect unauthorized access to your account;
• Accept responsibility for all activities that occur under your account, whether or not authorized by you.

We reserve the right to suspend or terminate any account at our sole discretion if we believe the account is being used in violation of these Terms, in a fraudulent manner, or in any way that may harm Dions, its customers, or third parties. You may delete your account at any time by contacting us at the email address listed below.

4. User Obligations and Prohibited Activities

As a condition of your use of the Site and our services, you agree to use them only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations in the United States, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and any applicable state consumer protection statutes.

You agree that you will not engage in any of the following prohibited activities:

• Using the Site for any purpose that is unlawful, fraudulent, deceptive, or harmful;
• Submitting false, misleading, or fraudulent orders, reviews, or information;
• Attempting to gain unauthorized access to our systems, servers, databases, or other computer systems connected to the Site;
• Using automated tools, bots, scrapers, spiders, or similar mechanisms to collect data from the Site without our express written consent;
• Transmitting any virus, malware, spyware, or other malicious code through the Site;
• Engaging in any action that imposes an unreasonable or disproportionately large load on our infrastructure;
• Reproducing, duplicating, copying, selling, or reselling any portion of the Site or its content for commercial purposes without our explicit written permission;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Harassing, threatening, or abusing any of our employees, agents, or other customers;
• Circumventing or attempting to circumvent any technological protection measures or security features of the Site;
• Using the Site in any manner that violates the intellectual property rights of Dions or any third party;
• Posting, uploading, or transmitting any content that is defamatory, obscene, offensive, or otherwise objectionable;
• Exploiting promotional offers, discounts, or loyalty programs in a manner contrary to their intended purpose or in bad faith.

Violation of any of these prohibitions may result in immediate termination of your access to the Site, cancellation of any pending orders, and, where appropriate, referral to law enforcement authorities. We reserve the right to pursue all legal remedies available to us under applicable law.

5. Ordering, Pricing, and Payment Terms

5.1 Order Placement

When you place an order through the Site, you are making an offer to purchase the selected food items at the prices listed at the time of your order. All orders are subject to acceptance by Dions, and we reserve the right to refuse or cancel any order for any reason, including but not limited to errors in pricing, product unavailability, or suspected fraudulent activity.

An order confirmation sent to your email address does not constitute our acceptance of your order; it is merely an acknowledgment that we have received your request. Our acceptance of your order occurs when we begin preparing your food and/or dispatch a delivery driver.

5.2 Pricing

All prices displayed on the Site are in United States Dollars (USD) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change at any time without prior notice. Applicable sales taxes will be calculated and added to your order total at checkout in accordance with the tax laws of the applicable state and locality.

We make every effort to ensure that prices displayed are accurate. However, in the event of a pricing error, we reserve the right to cancel the order and notify you of the correct price, giving you the option to reorder at the correct price or receive a full refund.

5.3 Payment Methods

We accept payment through the methods listed at checkout, which may include major credit and debit cards, digital wallets, and other payment processors as made available from time to time. By submitting your payment information, you represent and warrant that you are authorized to use the payment method provided and that the information you have submitted is accurate.

Payment is processed at the time your order is placed. We use industry-standard encryption and security protocols to protect your payment information. We do not store full credit card numbers on our servers.

5.4 Cancellations and Refunds

Due to the perishable nature of food products, orders may not be cancelled once preparation has commenced. If you believe your order was incorrect, damaged, or unsatisfactory, please contact us at [email protected] within twenty-four (24) hours of receipt. Refunds and credits are issued at our sole discretion, depending on the nature of the complaint and the circumstances involved.

6. Delivery and Pickup

Delivery availability is subject to your geographic location and our current delivery zone. Estimated delivery and pickup times provided at checkout are approximations only and are not guaranteed. Delays may occur due to high demand, weather conditions, traffic, or other circumstances beyond our control. We are not liable for any damages arising from delays in delivery.

For delivery orders, you are responsible for providing an accurate and accessible delivery address. If delivery cannot be completed due to an incorrect address, inaccessible location, or absence of recipient, you may not be entitled to a refund. Delivery fees, if applicable, are non-refundable.

For pickup orders, please arrive at the designated pickup location within the time specified in your order confirmation. We are not responsible for food quality issues arising from extended wait times after the scheduled pickup time.

7. Food Allergen and Dietary Information

Dions makes reasonable efforts to provide accurate allergen and dietary information on the Site. However, our food products are prepared in a kitchen environment where cross-contamination with common allergens (including but not limited to gluten, nuts, dairy, eggs, soy, and shellfish) may occur. We cannot guarantee that any menu item is completely free from any specific allergen.

Customers with food allergies, intolerances, or specific dietary requirements are strongly encouraged to contact us directly before placing an order. By placing an order, you acknowledge and accept the inherent risks associated with food allergies and dietary restrictions, and you agree that Dions shall not be held liable for any allergic reaction or adverse health consequence arising from the consumption of our food products, except to the extent such liability cannot be excluded under applicable law.

8. Intellectual Property Rights

All content available on or through the Site, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the overall design and arrangement of the Site (collectively, the "Content"), is the exclusive property of Dions or its licensors and is protected by United States and international intellectual property laws, including copyright, trademark, trade dress, and other applicable laws.

The Dions name, logo, and all related product names, design marks, and slogans are trademarks or service marks of Dions. Nothing in these Terms grants you the right to use any of our trademarks, service marks, trade names, logos, domain names, or other distinctive brand features without our prior written consent.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site solely for your personal, non-commercial use in connection with placing food orders and using our services. This license does not include the right to:

• Modify or create derivative works based on the Site or its Content;
• Distribute, publicly display, or publicly perform any Content from the Site;
• Use the Site or Content for any commercial purpose without our express written consent;
• Remove or alter any proprietary notices, labels, or marks on the Content.

Any unauthorized use of the Content may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. If you believe that your intellectual property rights have been infringed upon by any content on the Site, please notify us at [email protected].

9. Third-Party Links and Services

The Site may contain links to third-party websites, applications, or services that are not owned or controlled by Dions. These links are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities or individuals or their websites.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit. Your interactions with third-party sites are governed solely by the terms and policies of those sites.

10. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ALL CONTENT, SERVICES, PRODUCTS, AND OTHER MATERIALS MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

DIONS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR FREE OF ERRORS;
• WARRANTIES THAT ANY DEFECTS OR ERRORS IN THE SITE WILL BE CORRECTED;
• WARRANTIES THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY CONTENT ON THE SITE.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, some of the above exclusions may not apply to you, and you may have additional rights under applicable state law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW IN THE UNITED STATES, IN NO EVENT SHALL DIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, OR DATA;
• LOSS OF GOODWILL OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS;
• STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE;
• ANY OTHER MATTER RELATING TO THE SITE OR OUR SERVICES,

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO DIONS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE LIABILITY FOR: (I) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (II) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (III) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

12. Indemnification

You agree to defend, indemnify, and hold harmless Dions and its officers, directors, shareholders, employees, independent contractors, agents, affiliates, licensors, service providers, successors, and assigns from and against any and all claims, demands, actions, damages, losses, costs, liabilities, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your access to or use of the Site or our services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law, regulation, or rule;
• Your violation of any rights of a third party, including but not limited to intellectual property rights, privacy rights, or publicity rights;
• Any content or information you submit, post, or transmit through the Site;
• Your negligence, willful misconduct, or fraud.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

13. Governing Law and Jurisdiction

These Terms and any disputes arising out of or related to them, the Site, or our services shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Dions is registered and/or principally operates, without regard to its conflict of law provisions.

To the extent that any dispute is not subject to the arbitration provisions set forth below, you and Dions agree to submit to the personal and exclusive jurisdiction of the federal and state courts located within the applicable United States jurisdiction where Dions operates. You waive any and all objections to the exercise of jurisdiction over you by such courts and to the venue of such courts.

These Terms shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms, the Site, or our services (a "Dispute") informally by contacting us at [email protected]. We will attempt in good faith to resolve the Dispute within thirty (30) days of receiving your written notice. If the Dispute is not resolved within that period, either party may proceed to binding arbitration as described below.

14.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT AND EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS, ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, RATHER THAN IN COURT. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) and evidences a transaction in interstate commerce. Arbitration shall be conducted by a single neutral arbitrator through the American Arbitration Association (AAA) or JAMS, in accordance with their applicable consumer arbitration rules, as modified by these Terms.

The arbitration shall be conducted in English in the United States, at a location mutually agreed upon by the parties, or via telephone or videoconference. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND DIONS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR MULTI-PLAINTIFF ACTION OR PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding. If this class action waiver is found to be unenforceable, then the entirety of the arbitration agreement in this Section shall be null and void.

14.4 Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Site or maintain an account with Dions. We reserve the right, in our sole discretion and without notice, to:

• Terminate or suspend your access to all or part of the Site;
• Terminate or suspend your account;
• Cancel any pending or future orders;
• Take any other action we deem appropriate,

for any reason, including if we believe you have violated these Terms, engaged in fraudulent activity, or acted in a manner inconsistent with the letter or spirit of these Terms or applicable law.

You may terminate your use of the Site at any time by ceasing to access the Site and, if applicable, by requesting deletion of your account. Termination does not relieve you of any obligations accrued prior to termination, including payment obligations for completed orders.

The following provisions shall survive any termination of these Terms: Section 8 (Intellectual Property Rights), Section 10 (Disclaimers), Section 11 (Limitation of Liability), Section 12 (Indemnification), Section 13 (Governing Law), Section 14 (Dispute Resolution), and any other provisions that by their nature should survive termination.

16. Changes to These Terms

Dions reserves the right to modify, update, or replace these Terms at any time and at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice through the Site or via email to the address associated with your account.

Your continued use of the Site or our services after any modifications to these Terms are posted constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you must immediately cease using the Site and our services. We encourage you to check this page regularly for any updates.

17. Electronic Communications

By using the Site or communicating with us via email, you consent to receive electronic communications from Dions. These communications may include notices about your account, order confirmations, promotional offers, and other information. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of receiving marketing and promotional communications from us at any time by following the unsubscribe instructions included in such communications or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional or administrative communications related to your orders and account.

18. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information in connection with your use of the Site. By agreeing to these Terms, you also agree to the terms of our Privacy Policy. We encourage you to review our Privacy Policy, which is available on the Site.

To the extent you are a resident of California, your privacy rights may also be governed by the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and our Privacy Policy addresses those rights specifically.

19. Severability

If any provision of these Terms is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or void for any reason under applicable law, that provision shall be deemed severed from these Terms to the minimum extent necessary, and such invalidity, illegality, or unenforceability shall not affect the remaining provisions of these Terms, which shall continue in full force and effect.

In such case, the invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, consistent with the original intent of the parties to the greatest extent possible under applicable law. If such modification is not possible, the provision shall be deleted, and the remainder of these Terms shall be interpreted and enforced as if the invalid or unenforceable provision had never been included.

20. Waiver

No failure or delay by Dions in exercising any right, power, or privilege under these Terms shall operate as a waiver of such right, power, or privilege. No single or partial exercise of any right, power, or privilege by Dions shall preclude any other or further exercise of that right, power, or privilege, or the exercise of any other right, power, or privilege. A waiver of any provision of these Terms shall not be deemed a waiver of any other provision, nor shall any waiver constitute a continuing waiver.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices, policies, or guidelines published by Dions on the Site, constitute the entire agreement between you and Dions with respect to your use of the Site and our services. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the subject matter herein.

In the event of any conflict between these Terms and any other agreement you may have with Dions, these Terms shall govern unless another agreement explicitly states otherwise and is signed by an authorized representative of Dions.

22. Force Majeure

Dions shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders, labor disputes, civil unrest, war, terrorism, internet or telecommunications outages, power failures, or disruptions to third-party supply chains. In such events, we will use commercially reasonable efforts to resume normal operations as soon as practicable.

23. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. Dions may freely assign or transfer these Terms or any rights or obligations hereunder to any affiliate, successor entity, or purchaser of all or substantially all of our assets without your consent. Subject to the foregoing, these Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

24. Headings

The section headings used in these Terms are for convenience and reference purposes only and shall not affect the interpretation or construction of these Terms. They do not limit or expand the scope or extent of any section or provision of these Terms.

25. Contact Information

If you have any questions, concerns, complaints, or feedback regarding these Terms or our services, please do not hesitate to contact us. We are committed to addressing your inquiries in a timely and professional manner.